FAQ

FAQs

1. What is Fijoya?

Fijoya solves employer 'point solution fatigue' caused by the overwhelming number of available digital health apps and services, and their administrative burdens. Fijoya offers the largest unbiased network of point solutions, seamlessly integrated into a turnkey platform that is compatible with existing systems and compliant with regulatory and administrative requirements.

2. Who are the vendors in your network?

Our vendor network is diverse; you can find the list here. If you're in contract with a vendor not listed, we can easily integrate them into the system. The platform recognizes existing contracts, allowing employees to enroll without dipping into the Fijoya stipend. This flexibility ensures seamless integration with your preferred vendors.

3. How does it work?

Employers allocate a monthly budget through the employer console, granting employees access to diverse solutions, including medical options. You can customize the monthly stipend and family-sharing options. Employees access benefits conveniently through the Fijoya mobile app, where our AI tailors personalized recommendations, and payments are seamless with a prepaid digital card.

4. We already work with vendors that we love. Can I still work with Fijoya?

Yes! If you're in contract with a vendor not listed, we can easily integrate them into the system. The platform recognizes existing contracts, allowing employees to enroll without dipping into the Fijoya stipend. This flexibility ensures seamless integration with your preferred vendors.

5. We offer higher-price benefits to our employees.Can I still work with Fijoya?

Absolutely. Fijoya seamlessly accommodates higher-price benefits, such as IVF, for example. Employees can use Fijoya to access and pay for this benefit from the contracted vendor or a vendor of their choice, with a single-use digital card issued for the designated amount. This integrated process eliminates the need for claims and reimbursements, ensuring a smooth experience aligned with your personalized benefit offerings.

6. How do I get started?

Starting with Fijoya is easy. We guide you through a pilot setup. You'll have a dedicated Fijoya point person for seamless implementation, support, and questions that arise. We have communications material to share with your employees, and can work on bespoke material if you prefer. Our turnkey platform seamlessly integrates with your existing systems. No hassle.

7. How does Fijoya compare to LSA?

Fijoya extends beyond discretionary spend, governed by an AI recommendation engine to medical, health and wellness options. With Fijoya, you can pay for a low-cost wellness app and a high-cost medical procedure.

8. Who are your co-founders?

Baruch and Sagi bring over 40 years of healthcare and entrepreneurial experience to the table. Baruch Levy, CEO, was formerly VP of Monitoring Innovations at Baxter International, part of Baxter's Global Management Team after the acquisition of Cheetah-Medical. At Cheetah-Medical, he served as GM & CTO, overseeing Product, R&D, QA/RA, and Global Operations. Sagi Polani, CPO, served as Chief Veterinarian in the IDF's national search & rescue unit, part of the United Nations' global INSARAG network. He is a serial entrepreneur with a DVM/PhD and expertise in biomedical optics, genomics, and biopharma.Fijoya was built in partnership with Team8, a large venture group in Israel.

1. Does Fijoya advance my health equity goals?

Fijoya advances diversity, equity, and inclusion as well as health equity by democratizing access to a spectrum of health solutions. By offering an unprecedented range of health solutions, Fijoya enables employees to select benefits that align with their unique needs and preferences. This approach empowers employees to personalize their benefits, fostering a more equitable distribution of healthcare resources that accommodates diverse needs and preferences.

2. How does the recommendation engine work?

Fijoya's vendor recommendations are data-driven and entirely unbiased. We have no exclusive deals with vendors, ensuring impartiality. Recommendations are based solely on the individual employee's health data and needs, guaranteeing a personalized and unbiased benefits experience.

1. How much does Fijoya cost?

Fijoya offers a flexible pricing model where you determine the employee stipend, providing budget control. We employ a 'pay for utilization' approach, ensuring you only pay for the actual benefits used, eliminating the risk of losing money on unutilized benefits. We're committed to driving costs down and driving health up.

2. What happens to my employees’ leftover budget at the end of the month?

Fijoya puts you in control. You have the flexibility to choose how unused budget funds are managed. If you prefer a 'use it or lose it' approach, any remaining funds revert to your budget. Alternatively, you can opt for a more flexible arrangement, allowing the money to roll over each month or for a specified period. This gives you total control over budget utilization, ensuring it aligns seamlessly with your preferences and the evolving needs of your employees.

Our support team is committed to providing you with the help you need.

Don't hesitate to reach out with any further questions or concerns. For a full list of support guides and articles, visit our Help Center.

1. Is Fijoya compliant?

Of course. We are HIPAA compliant and SOC-2 certified.

2. How does Fijoya handle employee data privacy?

At Fijoya, safeguarding your employees' data is paramount. We proactively monitor breaches, leveraging public datasets for swift responses. Our platform supports data minimization and ensures secure data purging upon subscription termination. Rigorous security controls, including encryption protocols and strict access controls, fortify our platform. Fijoya prioritizes transparency and obtaining explicit consent when employees are asked to share data with third-party vendors. Your peace of mind is our priority—we welcome inquiries to address any concerns.

3. Is Fijoya compliant with CCPA?

Yes! Fijoya prioritizes transparency and obtaining explicit consent when employees are asked to share data with third-party vendors. This approach aligns with CCPA regulations, providing your employees with control over their personal information. If you have further questions, please don't hesitate to reach out.

General

Platform

Payments & Subscriptions

1. What is Fijoya?

Fijoya is your gateway to personalized, prepaid, and convenient health benefits, all accessible through an easy-to-use app. It's designed to put the power to choose health products and services that you need or want, right in the palm of your hand.

2. What problem does Fijoya solve for employees?

Fijoya addresses the frustration of a one-size-fits-all approach to health benefits. If you've ever felt limited by a narrow selection of services or overwhelmed by administrative reimbursement processes, Fijoya is here to offer a broad, personalized selection of health services and a hassle-free payment experience.

3. How does Fijoya simplify health benefits for me?

With Fijoya, you gain access to thousands of medical, health, and wellness options in a single app. Our smart recommendation engine curates options tailored to your needs, and our embedded prepaid digital cards eliminate the need for traditional reimbursements.

4. What are the top benefits of using Fijoya?

Unprecedented Choice: Explore the largest unbiased network of digital health, medical, and wellness services.
Convenient Payments: Enjoy seamless transactions with Fijoya's embedded prepaid digital cards.
Personalized Recommendations: Benefit from personalized health recommendations driven by our smart AI engine.

5. How does Fijoya work?

Quick Onboarding: Answer a few basic questions for tailored recommendations (with an option to opt-out).
Browse and Choose: Explore services based on personalized, AI-driven recommendations.
Effortless Payment: Utilize Fijoya digital cards conveniently issued and managed within the app for your health purchases.

6. How can I get started with Fijoya?

Getting started is simple. Download the Fijoya app, complete a brief onboarding questionnaire, and begin exploring the wide array of health services tailored to your preferences and needs.

7. Where can I find more information or get support?

For more information or if you need assistance, visit our Help Center or contact our dedicated support team through the app. We're here to ensure your Fijoya experience is smooth and beneficial.

1. How can I sign up or log in to the Fijoya App?

We're here to assist if you're encountering any difficulties. Ensure you're using your company email and have followed the steps in the invitation link.

2. My personal information in the Fijoya App is incorrect. What should I do?

We prioritize your data accuracy. If any details seem off, please reach out to our support team immediately. We'll securely verify your identity and promptly make the necessary updates.

3. I need help understanding my stipend and the Expenses tab. Where can I get support?

Clarity about your stipend is crucial. For a detailed understanding and any specific questions contact our support team for a personalized walk-through.

4. How can I request to delete my Fijoya user account?

Your control over your data is important to us. To delete your account and associated data, please navigate to your profile settings in the Fijoya App or fill out our account deletion request form.

5. Where can I give feedback or report an issue with the Fijoya product or vendors?

Your feedback is crucial for our improvement. Share your thoughts or any issues using our feedback form.

6. I want to report a complaint about a vendor or service. What's the process?

If you're unsatisfied with a service or vendor, let us know. Use our complaint form to provide detailed information, and we'll address the issue promptly.

7. I've discovered a bug in the Fijoya App. How should I report it?

Ensuring a flawless app experience is our goal. If you spot any bugs or errors, report them through our bug reporting tool.

1. What should I do if my transaction with Fijoya fails?

If you're facing transaction issues, verify your remaining stipend, ensure the vendor is covered, and that card details were entered correctly.

2. How do I find, manage, or cancel my subscriptions in Fijoya?

Manage your subscriptions easily from the Expenses tab in the Fijoya App. To cancel, use the 'Cancel' button next to the subscription or contact support for help.

3. I've been incorrectly charged for a service. What are my next steps?

If you notice an incorrect service charge, compare it with your records and contact our support with transaction details.

4. I accidentally used my personal card for an Fijoya service. Can I be reimbursed?

Mistakes happen, and we're here to help. If you accidentally used your personal card, submit a detailed reimbursement request through our support channel.

5. My transaction isn't showing in my Expenses tab. Why might this be?

Missing a transaction might be due to processing delays or incomplete transactions. Provide the transaction details to our support team, who will investigate and assist further.

6. What can I do if I want to purchase something that exceeds my remaining stipend?

If a service exceeds your stipend, we're here to explore alternatives or discuss waiting for funds accumulation. Contact our support team for additional suggestions or discuss future top-up options.

7. Is it possible to use HSA/FSA dollars or my health plan to pay on Fijoya?

Fijoya currently doesn't support direct payments with HSA/FSA or health plans, but we can help you understand eligible services. Contact us with your details, and we'll assist further.

Still need help?
‍Contact us to get assisted support via email at support@fijoya.io

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