Vendors

FAQs

1. What is Fijoya?

Fijoya is a platform for discovery and engagement with health and wellness services and products. The AI-based recommendation engine matches users with services and products that suit their intent and needs. Our use-it-or-lose-it policy encourages employees to spend their employer-sponsored stipend.

2. Is Fijoya SOC Type 2 certified and HIPAA compliant?

Yes

3. Why should I apply to join the Fijoya Marketplace?

Fijoya provides direct access to qualified, high-intent users with a dedicated budget to spend on point solutions, without customer acquisition costs or complex payment operations.

4. What problem does Fijoya solve for point solution vendors?

Fijoya eliminates high acquisition costs, complex payment operations, and dependence on employers for post-onboarding awareness, enabling vendors to engage directly with users and reduce operational barriers.

5. How does Fijoya tackle the problem?

Employees receive a monthly stipend from their employer, ready to pay easily with a virtual card just like on any other website. Fijoya enhances visibility with an AI-based recommendation engine, recommending the most relevant apps to the most relevant users with highest intent. This encourages employees to spend their dedicated budget on a use-it-or-lose-it policy. For vendors, we simplify operations with lower payment costs, and handle risk, compliance, and collections on behalf of vendors using a cash-pay model based on payment-card rails.

6. What’s the catch?

There is no catch. Once you apply and are accepted, implementation is free. Employers pay us for the value Fijoya brings, which is connecting them to top-quality vendors like you. Our success depends on the quality of our vendors because when our users engage with your services, we benefit through our partnerships with employers. Therefore, it is in our best interest to ensure that only the highest quality vendors are part of our marketplace.

7. How does onboarding to Fijoya work?

Onboarding is free and simple, involving basic integration without changes to your checkout page. Today, there's no integration required at all. We can keep it straightforward by opening your site within our app—either using your existing checkout flow or a dedicated URL for Fijoya. This flexibility ensures that whatever works best for you is possible.

8. How does Fijoya handle payments to vendors?

Fijoya processes payments through virtual cards issued to employees, ensuring vendors receive payments directly and promptly.

9. Does Fijoya take an integration fee or commission?

No, there are no integration fees or commissions. Vendors can join the Fijoya platform without incurring additional costs. You only need to make a credit card payment option available, if not already offered.

10. How can vendors track purchases made through Fijoya?

Vendors receive quarterly reports from Fijoya detailing all purchases made with Fijoya cards, including timestamps for tracking purposes.

11. How are user support and queries handled?

Fijoya manages all user support related to payments. Other scenarios are directed to the vendor's support channel.

12. How will I know how many users sign up through Fijoya?

Fijoya provides detailed reports on the number of purchases and sign-ups, helping vendors track engagement and the impact of their offerings.

13. Can I offer special pricing or plans for Fijoya users?

Yes, vendors can create special pricing or unique plans for Fijoya users, tailored to fit within the monthly stipends provided by employers.

14. How do vendors update or change their offerings on Fijoya?

Vendors can coordinate with Fijoya to update or change their service offerings, ensuring they meet the needs of the user base.

15. Where is Fijoya available?

Fijoya is a global platform, geared towards employers with HQ in the United States.

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Attention, point solution innovators. Join the Fijoya marketplace.

It’s a win-win-win

Join the Fijoya marketplace for enhanced visibility, with zero cost or operations