Fijoya | Platform

FAQs

1. What is Fijoya?

Fijoya solves employer 'point solution fatigue' caused by the overwhelming number of available digital health apps and services, and their administrative burdens. Fijoya offers access to thousands of health and wellness services and products, seamlessly integrated into a turnkey platform that is compatible with existing systems and compliant with regulatory and administrative requirements.

2. Who are the vendors in your platform?

Our platform is diverse with quality vendors across the spectrum of 28 different health and wellness categories, from lab tests to fitness, meditation, mental health, fertility, and more. Please be in touch if you would like further details.

3. How does it work?

Employers allocate a monthly budget through the employer console, granting employees access to diverse solutions, including medical options. You can customize the monthly stipend and family-sharing options. Employees access benefits conveniently through the Fijoya mobile app, where our AI tailors personalized recommendations. Payments are seamless with a virtual corporate card, which may only be used to purchase services and products in the app.

4. Can other benefits be included in the platform?

Yes, employers can centralize all existing benefits, including higher-cost services like IVF. Employees can access and pay for these using a virtual corporate card.

5. We offer higher-price benefits to our employees. Can I still work with Fijoya?

Absolutely. Fijoya seamlessly accommodates higher-price benefits, such as IVF, for example. Employees can use Fijoya to access and pay for this benefit from the contracted vendor or a vendor of their choice, with a single-use virtual card issued for the designated amount. This integrated process eliminates the need for claims and reimbursements, ensuring a smooth experience aligned with your personalized benefit offerings.

6. Can employees use their funds to pay for medical expenses like copays and deductibles?

Fijoya’s budget management system can facilitate this setup. To comply with regulations, funds for medical expenses (like copays and deductibles) must be kept in a dedicated pot classified as a Health Reimbursement Arrangement (HRA), separate from non-medical or wellness expenses. Fijoya enables employers to create and manage these distinct pools, making it easy to support both medical and non-medical expenses.

7. Is Fijoya an LSA?

Yes, with extra bonuses. For example, employers using Fijoya can enjoy benefits beyond discretionary spend, governed by an AI recommendation engine to medical, health and wellness options. With Fijoya, you can pay for a low-cost wellness app and a high-cost medical procedure. You may enjoy reading our blog on this topic: www.fijoya.io/blog-posts/fijoya-vs-lsa

8. Is everything in Fijoya paid for with pre-tax or post-tax dollars?

Every service and product offered on the Fijoya platform is paid for with post-tax dollars (Base price + Tax)

1. Does Fijoya advance my health equity goals?

Fijoya advances health equity by democratizing access to a spectrum of health solutions. By offering an unprecedented range of health solutions, Fijoya enables employees to select benefits that align with their unique needs and preferences. This approach empowers employees to personalize their benefits, fostering a more equitable distribution of healthcare resources that accommodates diverse needs and preferences.

2. How does the recommendation engine work?

Fijoya's vendor recommendations are data-driven and entirely unbiased. We have no exclusive deals with vendors, ensuring impartiality. Recommendations are based solely on the individual employee's health data and needs, guaranteeing a personalized and unbiased benefits experience.

1. How much does Fijoya cost?

Fijoya offers a flexible pricing model where you determine the employee stipend, providing budget control. We employ a usage-based pricing model, ensuring you only pay for the actual benefits used, eliminating the risk of losing money on unutilized benefits. We're committed to driving costs down and driving health up.

2. What happens to my employees’ leftover budget at the end of the month?

Fijoya puts you in control. You have the flexibility to choose how unused budget funds are managed. If you prefer a 'use it or lose it' approach, any remaining funds revert to your budget. Alternatively, you can opt for a more flexible arrangement, allowing the money to roll over each month or for a specified period. This gives you total control over budget utilization, ensuring it aligns seamlessly with your preferences and the evolving needs of your employees.

Our support team is committed to providing you with the help you need.

Don't hesitate to reach out with any further questions or concerns. For a full list of support guides and articles, visit our Help Center.

1. Is Fijoya compliant?

Of course. We are HIPAA compliant and SOC-2 certified.

2. How does Fijoya handle employee data privacy?

At Fijoya, safeguarding your employees' data is paramount. We proactively monitor breaches, leveraging public datasets for swift responses. Our platform supports data minimization and ensures secure data purging upon subscription termination. Rigorous security controls, including encryption protocols and strict access controls, fortify our platform. Fijoya prioritizes transparency and obtaining explicit consent when employees are asked to share data with third-party vendors. Your peace of mind is our priority—we welcome inquiries to address any concerns.

3. Is Fijoya compliant with CCPA?

Yes! Fijoya prioritizes transparency and obtaining explicit consent when employees are asked to share data with third-party vendors. This approach aligns with CCPA regulations, providing your employees with control over their personal information. If you have further questions, please don't hesitate to reach out.

General

Platform

Payments & Subscriptions

1. What is Fijoya?

Fijoya is your gateway to personalized, employer-funded and convenient health benefits, all accessible through an easy-to-use app. It's designed to put the power to choose health products and services that you need or want, right in the palm of your hand.

2. What problem does Fijoya solve for employees?

Fijoya addresses the frustration of a one-size-fits-all approach to health benefits. If you've ever felt limited by a narrow selection of services or overwhelmed by administrative reimbursement processes, Fijoya is here to offer a broad, personalized selection of health services and a hassle-free payment experience.

3. How does Fijoya simplify health benefits for me?

With Fijoya, you gain access to thousands of medical, health, and wellness options in a single app. Our smart recommendation engine curates options tailored to your needs, and our virtual cards eliminate the need for traditional reimbursements.

4. What are the top benefits of using Fijoya?

Unprecedented Choice: Explore the largest unbiased network of digital health, medical, and wellness services.
Convenient Payments: Enjoy seamless transactions with Fijoya's virtual cards.
Personalized Recommendations: Benefit from personalized health recommendations driven by our smart AI engine.

5. How does Fijoya work?

Quick Onboarding: Answer a few basic questions for tailored recommendations (with an option to opt-out).
Browse and Choose: Explore services based on personalized, AI-driven recommendations.
Effortless Payment: Utilize Fijoya virtual cards conveniently issued and managed within the app for your health purchases.

6. How can I get started with Fijoya?

Getting started is simple. Download the Fijoya app, complete a brief onboarding questionnaire, and begin exploring the wide array of health services tailored to your preferences and needs.

7. Where can I find more information or get support?

For more information or if you need assistance, visit our Help Center or contact our dedicated Support team through the app. We're here to ensure your Fijoya experience is smooth and beneficial.

1. How can I sign up or log in to the Fijoya App?

We're here to assist if you're encountering any difficulties. Ensure you're using your company email and have followed the steps in the invitation link.

2. My personal information in the Fijoya App is incorrect. What should I do?

We prioritize your data accuracy. If any details seem off, please reach out to our Support team immediately. We'll securely verify your identity and promptly make the necessary updates.

3. I need help understanding my stipend and the Expenses tab. Where can I get support?

Clarity about your stipend is crucial. For a detailed understanding and any specific questions, contact our Support team for a personalized walk-through.

4. How can I request to delete my Fijoya user account?

Your control over your data is important to us. To delete your account and associated data, please navigate to your profile settings in the Fijoya App or fill out our account deletion request form.

5. Where can I give feedback or report an issue with the Fijoya product or vendors?

Your feedback is crucial for our improvement. Share your thoughts or any issues using our feedback form.

6. I want to report a complaint about a vendor or service. What's the process?

If you're unsatisfied with a service or vendor, approach our fully-integrated and available Support team so we can address the issue promptly.

7. I've discovered a bug in the Fijoya App. How should I report it?

Ensuring a flawless app experience is our goal. If you spot any bugs or errors, report them through our bug reporting tool.

1. What should I do if my transaction with Fijoya fails?

If you're facing transaction issues, verify your remaining stipend, ensure the vendor is covered, and that card details were entered correctly.

2. How do I find, manage, or cancel my subscriptions in Fijoya?

Manage your subscriptions easily from the Expenses tab in the Fijoya App. To cancel, use the 'Cancel' button next to the subscription or contact support for help.

3. I've been incorrectly charged for a service. What are my next steps?

If you notice an incorrect service charge, compare it with your records and contact our support with transaction details.

4. I accidentally used my personal card for a Fijoya service. Can I be reimbursed?

Mistakes happen, and we're here to help. If you accidentally used your personal card, please contact support. Note that the virtual cards issued in Fijoya can only be used to purchase services and products in the app.

5. Why isn't my transaction appearing in the Expenses tab?

Missing a transaction might be due to processing delays or incomplete transactions. Provide the transaction details to our support team, who will investigate and assist further.

6. What can I do if I want to purchase something that exceeds my remaining stipend?

If a service exceeds your stipend, we're here to explore alternatives. Contact our Support team for additional suggestions or discuss future top-up options.

7. Is it possible to use HSA/FSA dollars or my health plan to pay on Fijoya?

Fijoya currently doesn't support direct payments with HSA/FSA or health plans, but we can help you understand eligible services. Contact us with your details, and we'll assist further.

Our Support team is committed to providing you with the help you need.

Don't hesitate to reach out with any further questions or concerns. For a full list of support guides and articles, visit our Help Center.

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Free yourself from
‍vendor fatigue

A modular, end-to-end solution for cost-effective and attractive benefits.

Employee preferences are constantly changing.

Employees are diverse and no two workforces are the same.

Multiple vendor contracts are an administrative burden.

Benefits are not cost-effective nor aligned with usage.

One pay-per-use contract for thousands of health and wellness benefits.

You decide the budget

We handle all the administration

Unspent funds go back to your budget