FAQ

FAQs

1. What is Fijoya?

Fijoya is a Benefits Engagement Platform that transforms how employees interact with their benefits. By combining data-driven personalized recommendations, a real-time AI benefits assistant, seamless payments, and a global benefits marketplace, Fijoya unlocks new levels of engagement and maximizes employer outcomes. It simplifies access, enhances utilization, and ensures employees get the most value from their benefits programs

2. Who are the vendors in your platform?

Fijoya’s Marketplace features a diverse selection of vetted vendors across 30+ health and wellness categories. From lab tests to fitness, meditation, mental health, fertility, and more, our platform ensures employees have access to high-quality services that meet their needs. Contact us for more details on our vendor network

3. How does the recommendation engine work?

Fijoya’s recommendation engine provides data-driven, unbiased suggestions across all employer benefits. We do not have exclusive deals with vendors, ensuring impartiality. Recommendations are tailored to each employee based on their benefits package, preferences, and needs—helping them make the most of their available options

4. Is Fijoya an LSA?

Yes, but with added advantages. Unlike a traditional LSA, Fijoya goes beyond discretionary spending by leveraging AI-driven recommendations to cover a wide range of benefits options. Learn more in our blog: Fijoya and LSA

5. We offer higher-price benefits to our employees. Can I still work with Fijoya?

Absolutely! Fijoya serves as the single front door to all employer benefits, including both enrolled and covered benefits. Employees can seamlessly access and pay for these benefits. Our AI-driven recommendation engine and assistant help guide employees, raise awareness, and maximize benefit utilization, ensuring they make the most of what's available to them.

6. Is everything in Fijoya paid for with pre-tax or post-tax dollars?

All services and products available in the Fijoya Marketplace are paid for with post-tax dollars

1. How much does Fijoya cost?

Fijoya offers a flexible, usage-based pricing model. You set the employee stipend, maintaining full budget control, and only pay for the benefits that are actually used—eliminating waste on unused benefits. Our goal is to maximize value while keeping costs efficient

1. Is Fijoya compliant?

Of course. We are HIPAA compliant and GDPR & SOC-2 certified.

2. How does Fijoya handle employee data privacy?

At Fijoya, safeguarding your employees' data is paramount. We proactively monitor breaches, leveraging public datasets for swift responses. Our platform supports data minimization and ensures secure data purging upon subscription termination. Rigorous security controls, including encryption protocols and strict access controls, fortify our platform. Fijoya prioritizes transparency and obtaining explicit consent when employees are asked to share data with third-party vendors. Your peace of mind is our priority—we welcome inquiries to address any concerns.

General

Platform

Payments & Subscriptions

1. What is Fijoya?

2. How does Fijoya simplify health benefits for me?

With Fijoya, you gain access to thousands of health and wellness options in a single app. Our smart recommendation engine curates options tailored to your needs, and our virtual cards eliminate the need for traditional reimbursements.

3. What are the top benefits of using Fijoya?

Fijoya makes employee benefits simple, personalized, and effortless. Here’s how:

✔ One Front Door to All Benefits – Access everything your employer offers, from wellness perks to high-cost medical services, in one place.

✔ Personalized Recommendations – Our AI-driven engine helps you discover the benefits most relevant to your needs.

✔ Instant Access & Payment – No more out-of-pocket expenses or reimbursement hassle—use a virtual corporate card for seamless payments.

✔ 24/7 AI Assistant – Get instant answers to any benefits-related question, whenever you need help.

✔ More Choice & Flexibility – Use benefits with preferred vendors or find new options through our global marketplace.Fijoya ensures you get the most out of your benefits—easily, efficiently, and with no guesswork.

4. How does Fijoya work?

Quick Onboarding: Answer a few basic questions for tailored recommendations (with an option to opt-out).
Browse and Choose: Explore services based on personalized, AI-driven recommendations.
Effortless Payment: Utilize Fijoya virtual cards conveniently issued and managed within the app for your benefits purchases.

5. How can I get started with Fijoya?

Getting started is simple. Download the Fijoya app, complete a brief onboarding questionnaire, and begin exploring the wide array of health and wellness services tailored to your preferences and needs.

6. Where can I find more information or get support?

For more information or if you need assistance, visit our Help Center or contact our dedicated support team through the app. We're here to ensure your Fijoya experience is smooth and beneficial.

1. How can I sign up or log in to the Fijoya App?

You'll receive an invitation email from your employer with a sign-up link. Make sure to use your work email and follow the steps in the app to complete your registration. If you're experiencing any issues, double-check your email or reach out to our support team for assistance

2. How can I request to delete my Fijoya user account?

Your control over your data is important to us. To delete your account and associated data, please navigate to your profile settings in the Fijoya App.

3. Where can I give feedback or report an issue with the Fijoya product or vendors?

Your feedback is crucial for our improvement. Share your thoughts or any issues using our support email.

1. What should I do if my transaction with Fijoya fails?

If you're facing transaction issues, verify your remaining stipend, ensure the vendor is covered, and that card details were entered correctly.

2. How do I find, manage, or cancel my subscriptions in Fijoya?

You can manage your subscriptions from the Expenses tab in the Fijoya App. To cancel, simply use the 'Cancel' button next to the subscription or contact support for assistance. Keep in mind that canceling the payment method stops future charges, but you may need to check with the vendor for any additional steps.

3. I've been incorrectly charged for a service. What are my next steps?

If you notice an incorrect service charge, compare it with your records and contact our support with transaction details.

4. I used my personal card for a Fijoya service by mistake. Can I get a refund?

Mistakes happen, and we're here to help. If you accidentally used your personal card, please contact support. Note that the virtual cards issued in Fijoya can only be used to purchase services and products in the app.

5. Why isn't my transaction appearing in the Expenses tab?

Missing a transaction might be due to processing delays or incomplete transactions. Provide the transaction details to our support team, who will investigate and assist further.

Still need help?
‍Contact us to get assisted support via email at support@fijoya.io

Book a Demo

Unmatched benefits experience.
Full customization and control

Easily customize your Fijoya program

We handle the administration

Get real-time reports and insights

Book a Demo

Unmatched benefits experience.Full customization and control

Easily customize your Fijoya program

We handle the administration

Get real-time reports and insights

Unmatched benefits experience.
Full customization and control